Last updated: 25/10/2025
At Blockage Busters London, we pride ourselves on offering reliable, full-coverage drainage services designed to give our customers total peace of mind. Our unlimited service plans allow members to call us whenever they need help — with no limits on call-outs or service requests within reasonable use.
To ensure we can deliver fast and fair service to all our customers, we apply a simple Fair Use Policy.
1. Purpose of This Policy
This policy exists to make sure that our unlimited plans are used fairly and responsibly by all members. It helps us maintain the high-quality, responsive service that every customer deserves — especially during emergencies.
2. What “Fair Use” Means
Our unlimited plans are intended for genuine drainage issues, emergency assistance, and routine maintenance.
Fair use means:
- Using the service when it’s needed, not excessively or without valid reason.
- Allowing reasonable time between call-outs unless new issues arise.
- Reporting only legitimate drainage or plumbing-related faults covered by your plan.
3. Examples of Unfair Use
While we don’t like strict rules, examples of misuse include:
- Repeated daily or unnecessary call-outs without genuine faults.
- Booking multiple visits for the same issue without allowing time for repair.
- Using emergency call-outs for non-urgent or unrelated services.
- Attempting to include unlisted or excluded services under the plan.
4. Our Rights Under This Policy
If we believe a plan is being used in a way that’s unfair or abusive, we may:
- Discuss the usage pattern with the customer to find a fair solution.
- Apply reasonable additional charges to cover excessive call-outs.
- Temporarily suspend or cancel the plan in extreme or repeated cases of misuse.
These steps are taken only when necessary and always after fair communication with the customer.
5. Our Commitment to You
Our goal is simple — to keep your drains flowing and your experience stress-free.
We’ll always act fairly, transparently, and with your best interests in mind.
Our Fair Use Policy ensures that we can continue offering the same fast, high-quality service to every customer who trusts us with their drainage needs.
Need More Information?
If you have any questions about this policy or how it applies to your plan, please contact us:
📧 Email: info@blockagebusters.london
📞 Phone: 07507 331 855